FAQS
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What are your shipping options?
Please find our country specific shipping and delivery options on this page.
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How fast is shipping?
We usually dispatch orders received before 1pm UK the same day (Monday - Friday excluding public holidays).
UK customers can expect delivery within 2-3 days using our free tracked delivery option or the next working day when selecting our next day option (by DPD).
EU customers can expect delivery within 3-7 business days, depending on country and service selected.
US customers and Canadian customers can expect delivery by USPS/Canada Post or Fedex within 3-7 business days.
Other worldwide destinations, including Australia are typically within 5-10 working days, please visit this link for further country specific shipping information.
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Do you ship internationally?
We’re pleased to announce that international shipping is available throughout our entire store and is free for all orders over $100/€75.
More information on our international shipping can be found here.
Please note we cannot ship to Saudia Arabi or the UAE.
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What days of the week do you deliver?
Our chosen shipping partners deliver six days a week within the UK (excluding Sunday and Bank Holidays).
Worldwide dates may vary.
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Do you accept returns?
Yes! We want you to be 100% satisfied with your purchase. Therefore we offer a no-quibble 365-day satisfaction guarantee. Please visit our returns policy for current details.
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Do I need to pay import duty?Please visit our country specific shipping information page here.
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What is Klarna?
Klarna is a method of payment that allows you to play before you pay. Klarna enables our customers to postpone payment by 30 days, or split any cart total into 3 equal monthly instalments.
There are zero fees.
Legal Disclaimer: Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.
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Surely it costs something?
Klarna does indeed charge us (your favourite sex toy company) a small fee to offer you this service, however this is 100% covered by us and we don’t pass this on to you in anyway. Hoooray!
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Who handles the payments?At checkout, you can select Klarna as a method of payment and follow the simple steps to complete your transaction. Klarna will then handle your payment(s) for the order. Klarna will later pay us directly but you don't need to worry about that. It's time to play!
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Does Klarna work in my country?
We currently accept Klarna payments in the following countries:
United Kingdom
United States
Austria
Belgium
Denmark
France
Finland
Germany
Ireland
Italy
Netherlands
Norway
Portugal
Poland
Sweden
Spain
Switzerland
We will soon accept Klarna in the following countries:
Canada
Australia
New Zealand
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How do I enter a discount code?Discount codes can be entered within your shopping basket before the checkout. Please look for the discount code box on the left.
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Can I buy a gift card?Yes, we offer instant delivery gift cards which can be purchased here.